PROUDLY AUSTRALIAN

FAQs

PAYMENT

Is my payment secure?

Yes it is! Our customers are the most important for us. We work with trusted and secure payment providers to accept and encrypt payments information with maximum security.

 

What form of payment is accepted?

We accept various payment forms including traditional debit/credit cards like Visa, MasterCard, Amex and others. PayPal and ApplePay are also accepted at checkout.

 

SHIPPING

What is the expected delivery time?

It takes 1-2 days to process your order and 3-7 business days for your product to reach your destination.

 

Do you provide tracking information?

Yes, we will provide you your tracking number once your order is processed. Please email us at info@hoppybeauty.co if you have not received your tracking information.

 

How do I track my order?

Your order is tracked using a unique tracking number. Please email us at info@hoppybeauty.co for further information on how to track your order.

 

Does Hoppy Beauty™ ship internationally?

Yes! We offer free worldwide shipping!

 

I did not receive my parcel. Why does it take so long?

Sorry for the delay. International shipping may take longer than scheduled due to high demand for our product and the current international pandemic situation. However, you can track your product to see where its current status is. Just email us at info@hoppybeauty.co for more information.

 

RETURNS & WARRANTY

I received a damaged product, what should I do?

We are sorry to hear that. Just email us at info@hoppybeauty.co and we will send you a new product.

 

Do you have a refund policy?

We do our best to satisfy our customers. However, if you think you deserve a refund, please contact us at info@hoppybeauty.co and we will get back to you as soon as possible.

 

CONTACT US

If you have any further questions, please contact us via our "Contact us" page or by email at info@hoppybeauty.co

Hoppy Beauty is proudly Australian owned and ship from our Sydney warehouse.
We will send via Australia Post or our selected courier partners. We aim to
dispatch orders between 1-2 business days.