PROUDLY AUSTRALIAN

Shipping policy

Shipment processing time

All orders are processed within 7-10 working days.

Shipments can experience delays related to our manufacturers, high volumes of orders and the COVID-19 situation.

In case of any delays (due to the reasons mentioned above), further information will be communicated directly to the customer by email.



Shipping rates and delivery estimates

Innovatech offers free international shipping for any product purchased on our website. The delivery times are approximately between 7 and 12 working days, depending on your delivery address. Delays may be experienced due to the reasons mentioned previously. We do not guarantee the exact delivery date.



Shipment confirmation and order tracking

Customers will automatically receive an order confirmation once an item is purchased on our website. Customers will also receive an email with a tracking number and link to follow the delivery of their parcels.


Customs, duties, and taxes

Innovatech is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Inovatech is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.



Returns Policy

Innovatech accepts returns and will refund customers the amount paid under certain conditions. Find more information on the “Refund” page.

Hoppy Beauty is proudly Australian owned and ship from our Sydney warehouse.
We will send via Australia Post or our selected courier partners. We aim to
dispatch orders between 1-2 business days.